eBay.....

[Lakitu]

Hi :o)

Any seasoned eBay sellers? I had a massive clear out and sold most things on eBay. One buyer is saying he hasn't received his purchase (the other buyers who's purchases were dispatched same day have received theirs). I have the proof of posting so I know I can claim from royal mail, but how do eBay justify automatically believing the buyer and how can the seller be sure the buyer isn't pulling a fast one?

Do I just have to concede and refund him with his word?

[ELVIS68]

No worries dear, I'll send you the detector and spade, 1st class recorded of course ;o)

[Lakitu]

I'd expect nothing less :o)

[boxtops]

Lakitu, that 28-day advice isn't correct, it's 3 days after the anticipated delivery date, have a read here http://pages.ebay.co....tem-not-received.html - it has to be raised within 45 days of the transaction. (It's Royal Mail who don't start looking for 28 days.)

I have to disagree that eBay is not on the side of the small seller too - we are their bread and butter and they have always been helpful to me, particularly if you do things following their instructions.

[EDDIE51]

There are 2 different things being discussed here, but they often get confused.
A buyer can open a dispute at any time ( I have had one start just an hour after the item arrived) but ebay customer service will not get involved until the 28 days deadline has passed. Before ebay themselves get involved it is personal between the seller and buyer, if they can not resolve it between themselves only then will ebay customer service look at it. Once ebay take it over their descision is final , they will look at all the messages that have passed between buyer and seller and make a descision based on that and statements from each party. Once ebay get on to a case it is out of the hands of buyer and seller , ebay and ebay only make the desciion. I have had ebay resolve disputes twice, both times they found in my favour as the seller.

[dotty.]

I tried to get ebay to sort out a problem i had as a buyer but they told me they had no access to messages between ebayers. i had forgotten to send a copy of my message to my own email account and that meant i had nothing to show that i had asked a question of the seller.

[EDDIE51]

dotty, don't know who told you that but it is rubbish . Ebay can see everything, messages, bids ,descriptions , ID history the lot , the main ebay customer service is in the USA they can even log on to your 'my ebay' page and amend your listings I know, they have done it for me.

[boxtops]

dotty, that doesn't make sense - your sent and received messages sit in your ebay mailboxes unless you delete them.

[Lakitu]

Boxtops and Eddie your answers are very heartening, I sent the seller a message last night saying what Boxtops had said - they can wait until I've explored all avenues. The message I got this morning from him didn't make for pleasant reading, he's not at all happy LOL.

I'm about to log into ebay and talk to them direct.

DTcrosswordfan - I'm so sorry I missed yourpost last night, I was using my phone to log in and didn't see you snuggled in there xx Sqad has a weakness for what?

[Lakitu]

Seems Elvis was right, I don't know what was originally opened, but the buyer opened a case with ebay last night at 1930 and the mail said ebay would make a decision in the next 24 hours. 3 minutes later there was a 2nd message saying ebay had made a decision and it was in the buyers favour. I didn't read these until this morning.

I'm not amused. I've appealed.

Thank you everyone for your advice, the rest of my stuff will be sent recorded.

[boxtops]

Please do appeal - how can they make that decision, when you are still investigating with the PO?

[Lakitu]

I did appeal and I got a reply this morning pretty much saying that without proof from PO there decision will remain the same and a receipt will not be acceptable.

I still don't believe the buyer, I've set up a new search so I'll get an email every time a pair of armani jeans is listed.