DVD drive not detected

[rowanwitch]

Recurrent problem with Advent pc (approx 15 mths old all-in-one type) running windows 7 home basic. 64bit previous 'fix' from Microsoft tech support no longer possible as last stages of the pathway/method no longer show. Previously followed this path

start/all progs/accessories/run type regedit ok
Hkey-local-machine/system/current control set/control/class
{4D 36E965-E325-11CE-BFC2 08002BE 10318} when I clicked on the number I no longer get upper filters or lower filters in the RH pane to carry on with the edit delete process

Haven't used DVD drive for months so didn't realise it had gone awol.

Also tried the trouble shooters but they all say drive not detected.

Any ideas?

[rojash]

No idea what you are trying to say, except that your DVD drive is not detected.
Try running the automatic fixit tool from Microsoft.
http://support.micros..._drive_problems/en-us

[redman41]

Had used it before but tried again through the link still saying decice not found in simple terms the problem is the pc doesn't know it has a DVD/cd drive anymore...

[redman41]

sorry forgot to sign Redman off assume we are interchangeable

[VHG]

>>>windows 7 home basic

Are you sure it is Windows home basic?

I dont think Home Basic was being sold in the UK (assuming you do live in the UK).

Sure it is not Windows Home Premium?

[rowanwitch]

sorry you are right Home premium it is

[rowanwitch]

tried searching but can only find problem as occuring on vista... I need to open a dvd to sort out some stuff for the wedding

[SlackAlice]

Is this the page you want?

http://support.microsoft.com/kb/982116

[rowanwitch]

Thanks but the microsoft 'fix its' don't find the device so they can't repair the problem. I need a techie... XX

[SlackAlice]

Did you scroll down and use the 'do it yourself' bit?
Possible your DVD drive is kaput or loose connection.

[ChuckFickens]

Is is detected in the BIOS?

[rowanwitch]

tried that too its the details of the pathway in the original post then tried the uninstal option via control panel it suggests next but that does not give the folder for cd/dvd rom drives so I can't install or uninstall anything.

[rowanwitch]

Where do I find that Chuck

[ChuckFickens]

When you first turn it on you should (very briefly) see a message that say pres ** key to enter setup, you have to press that key at that point, if you see the windows logo you're too late. (common keys are delete, F1 or F2 on advents)

Then have a look about for anything to do with drive configuration and see if the DVD drive is lilted OK

It would help if yoou posted the full model number of the PC BTW.

[rowanwitch]

never see the start up message its too quick Model is MT22

[ChuckFickens]

It seems it's delete (not backspace!) to enter the BIOS, once there look under advanced > AHCI settings and AHCI port1 should show a CD drive detected.

[rowanwitch]

Got into BIOS, AHCI settings nothing detected on AHCI 1 or two no mention of CD/DVD drive

[ChuckFickens]

Probably worth checking under boot > cd drives in the BIOS too, but if it's not detecting any CD drive in the BIOS than nothing you do in windows is going to help.

It may be a simple case of the drive needs re-seating (unplugging and plugging in again) but it doesn't look like that would be a straight forward job on one of those! or it may be the drive is buggered.

[rowanwitch]

Integrated unit so couldn't unplug/plug in sounds like I will have to use my laptop as back up and email the files to myself or something