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British Gas & Topup Key Problem

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Theland | 13:45 Fri 21st Sep 2012 | Technology
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I cannot top up my electricity key because I cannot download and install the Activex Add On required, even after reducing the security setting on my computer. What could be wrong?
Any help greatly appreciated.
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Have you reduced the setting to completely off or just reduced it a couple of notches
forgot to say, temporarily turn off your anti-virus also
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I will try that. Thank you.

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