Bt Contact Email Or Phone Number Help!

[tenrec]

Hi folks, does anyone know how I can speak to a real person at BT? I have tried the contact us buttons with no result and I have called the 0800 numbers, but there are no real people with the answers only recorded voices with answers I don't wish to hear!

[tenrec]

Should I have put this in another section?

[boxtops]

https://bt.custhelp.com/app/contact

[boxtops]

sorry, should have explained - if you tick on one of those boxes then keep ticking, it eventually gives you a number like this one https://bt.custhelp.com/app/contact#h=eyJzdGVwMCI6ImNvbnRhY3RJdGVtTGluazU2MDgiLCJzdGVwSWR4IjoxLCJzdGVwMSI6ImNvbnRhY3RJdGVtTGluazU2MDgsNTYwOSJ9

[craft1948]

I just ring 150 and press butons until someone real answers.............

[daffy654]

Answers you don't wish to hear? If those are the answers to your query then why would you expect different?

[tenrec]

Thank you all very much. I can't believe how bad BT are at dealing with customer care.I am now waiting for a ring back from them. I left BT some years ago, however I am doing this for my elderly uncle, who has been very stressed by moving house and trying to get in touch with BT.

[tenrec]

daffy they are not the answers to my query, the answers to questions I haven't asked! Like, how much my last bill was, when I have the bill in front of me!

[tenrec]

Sorry but BT have just made me fuming.

[craft1948]

It's not been the same since I left tenrec :-)

[tenrec]

Well it's been the same since I left them. That is why I left them 'cos they were rubbish!!

[daffy654]

Most call centres are the same these days, if you get to talk to a human being they usually have a very hard to understand accent.

I recently got into phone rows with Love Film after one of their operatives refused to cancel my service, I thought i'd finally managed to cancel only to find I got charged again the following month. It turned out he had 'misunderstood' my instructions and thought I wanted to be put on a lower cost package!

[craft1948]

I must admit tenrec I have no trouble with them myself (apart from when I moved house). I manage my account on-line, and the odd time I've had broadband problems a nice man in India has always sorted it out.

[tenrec]

Just got through and spoke to an american lady. I told her how cross I was with BT! I think I have got a result but will have to wait and see. She is going to send a duplcate bill (which would normally cost over £4 per page) for free.