What A Lovely Day It Has Been At Work

[dotty.]

such a delight serving the gracious and polite general public, it warms the hear to know that the season of goodwill is so unanimously embraced. It gives you a warm glow inside............though that could be the bacardi and diet pepsi i've just necked in seconds. Give me strength

[DaisyNonna]

Try to compliment people? Why did I bother?

[humbersloop]

//By the way, if you`re nice to people, they tend to be nice back.//

Have you ever worked in a service industry??

[boxtops]

Tesco's ran out of chocolate coins, which is a shame because I had a voucher for a free pack, but I just was annoyed that I didn't try to cash it in earlier.

[dotty.]

When I first started work in the record shop as 16, i never expected to stay in shops forever, when i got married at 26 i thought i would be retiring at 60, when i turned 50 i found out i would be wqorking until 63, then last year it changed to 66, i don't expect to retire now until i am 70, that gives me 14 more years to wreak my revenge on the public, i may go out with a bang sometime in 2026

[237SJ]

You don`t have to kowtow to them at all (and they`re not the great unwashed - they are just members of the public).

[owdhamer]

I could send a reply to all who work in retail but,merry Christmas.

[dotty.]

lol which shop do you work in 237SJ?

[boxtops]

I expect you're a customer too sometimes, dotty :-)

[237SJ]

Humbersloop, I`ve been working the service industry all of my life!

[dotty.]

i am and i show great empathy to all sales staff as i know that they are at the cutting edge and have to take the brunt of the broccoli from people who look down on them,

[boxtops]

I've never looked down on anyone who works in a shop - everyone has to earn a living, I'm no better than them just because I work in an office.

[joeluke]

In my experience the checkout assistants with the best manners/customer service work in my local Iceland

Service with a smile and a 'enjoy the rest of your day' sign off as you're leaving

[237SJ]

Dotty, what makes you think people look down on them? If they have a gripe, they have a gripe against the company/brand or whatever. What makes you think it`s personal? In my experience (over 27 years in my current customer facing job) there have been very very few instances when the gripes are personal. If and when that has happend, I have made it quite clear that personal insults are not acceptable.

[boxtops]

I feel the same if I have to ring people to complain about something - usually a service, not a sale. I make it clear that my gripe is not against the person I'm speaking to, it's about what's happened.

[B00]

"If it wasn't for the 'twonks' you wouldn't have a job "

And its THAT attitude that customers use to treat shop workers like crap.

[owdhamer]

I think if you read back through your posts goodwill is in short supply , merry Christmas dotty.

[silliemillie]

Richer Sounds give you an umbrella if its raining when you leave their shop (even if you havnt bought anything) Thats a nice touch I think (must have cost them a fortune the last few weeks!!)

[Dee Sa]

you have my sympathy dotty, you do a grand job.