Chromebook Problem...

[j4ne50]

Can anybody help please ,My daughters new Samsung chromebook has a frozen up whilst on a site ,and is not responding to any attempts at clearing the page or progressing ,the touhpad is working and responding but nothing on screen is . Any advice gratefully recieved .

[Buenchico]

Have you tried the obvious?
Remove the battery to disconnect the power, wait a few seconds and then put it back in. (It's always worked on laptops, etc, for me!)

[j4ne50]

There is nowhere for the battery to be removed.. Completely sealed.....

[Buenchico]

>>>Completely sealed

Oh no it's not ;-)
http://support.google.com/chromeos/a/bin/answer.py?hl=en&answer=2385548

[ChuckFickens]

http://www.chromium.org/chromium-os/developer-information-for-chrome-os-devices/samsung-series-5-chromebook

see the section titled "How to hard-reset the EC"

[j4ne50]

I hear you ... Many thanks, but I'm really really uncomfortable about sticking sharp implements into any 'holes' this thing has........

[ChuckFickens]

Then it will stay broken.

Sticking paperclips into little holes is a long time accepted way to reset devices... just do it.