Surely This Cannot Be Right

[rosiew]

I ordered a Bidet and Basin tap from True Shopping and although delivery was very good, the Bidet tap has a fault. It is not leaking from the connections it is leaking from the head part. I telephoned them yesterday to report the fault and they have told me to take a picture of the tap(leaking) and post it on to them so they can take the appropriate action. If it had been April fool's day i would have laughed but they were not joking. Surely if a product is faulty they should exchange it. The company has a 30 day money back gaurantee if you dont like the product so i would have expected if a product is faulty, it should be a no quibble guarantee. Please advise if anyone knows the law on this issue as i need to contact them again.

[murraymints]

not fit for purpose..demand immediate replacement..

[murraymints]

enforceable sale of goods act..

[tonywiltshire]

It is not correct and you have a good deal of legislation to support you, your basic rights are contained in the Sale of goods act 1979, as amended in the Sale and Supply of Goods act 1994. Goods must be suitable for purpose intended and of satisfactory quality which clearly they are not, remind your supplier of your statutory rights and obtain a replacement or refund.

[shoota]

I can see how some 'proof' of what you were claiming would be necessary in order to foil those who may claim a perfectly good article was defective knowing full well that they will not come to check it.

[douglas9401]

Yeah, cos bidet taps are worth their weight in gold on the black market.

Don't forget labour to put the fault right and a reply paid label to return the faulty unit.

[joko]

i would imagne the fault lies with the fitting rather than the item itself

who fitted it?

[rosiew]

An heating engineer, so he knows something about taps!!!!

[factor-fiction]

I'm not sure what the issue is. They haven't said they won't replace it- they just want to see that there is a fault. If the issue is that you want them to pay the postage then ask them for a returns label or for a refund of postage costs. If you want them to collect it then you could ask but I'm sure they'd rather it be returned by post