Not Happy With Rbs

[jd_1984]

I needed to withdraw cash today fairly urgently (£2500 so had to be done over the counter), I never bank at the weekend so before going into town I checked the RBS website and it stated that my branch, and indeed all branches are closed on a Saturday. I therefore changed a few plans around which has put me out no end only to discover that RBS do open on a Saturday as a friend told me he had been to the bank!!

How annoying and I dont know if I should take this up with them , it wont make any difference now but the mis-information has cost me time and money as I needed to purchase something this evening.

[jd_1984]

Old geezer - I used this link too which indicated closure (RBS own site)

http://www.rbs.co.uk/personal/current-accounts/g2/extended-opening-hours.ashx

[jno]

do tell them; they are misinforming customers and potentially losing business.

[boxtops]

Jno's right - if my bank wasn't open on a Saturday, I'd change banks

[Buenchico]

As has been stated, using an independent site (not run by RBS) isn't going to help. However it seems that the official RBS site agrees with the independent one anyway:
http://rbslocator.co.uk/branches/162406-liverpool-dale-street

[jd_1984]

Agree about taking independant site information, thats why I double checked with the RBS site, only to find it gave the sam info. Bad business that, I will tell them but wont get angry and waste time getting stressed. It has cost me time more than money, which cant be compensated anyway!

[jd_1984]

factor mentioned a source?