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Can Anyone Help......please
11 Answers
In October I bought a large screen TV from Amazon. It is a Toshiba. Turned it on this evening and a loud bang. What I want to know is.... Is it Amazon or Toshiba I need to get on to. May I also add I no longer have the box and packaging it came in. Thankyou.
Answers
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Your contract is with Amazon (or with the relevant retailer if it was only sold through Amazon, rather than by them).
Since you've had the TV for several months, without any problems, you've clearly legally 'accepted' it - meaning that you have no right to a refund. (However there's nothing to prevent the retailer from offering you one).
Unless there is clear evidence to the contrary (such as staining where you've left the TV where condensation can drip into it) there's an automatic assumption that any fault which occurs within 6 months of purchase will have come about through an 'inherent fault'. (i.e. something which was actually faulty at the time of purchase, such as the use of poor quality components or poor manufacturing standards). That obliges the retailer to repair or replace the set. You can state which one of those options you prefer but the retailer can substitute the alternative option if your choice isn't possible or economically viable.
The absence of the packaging does not invalidate (or limit) your rights.
Chris
Since you've had the TV for several months, without any problems, you've clearly legally 'accepted' it - meaning that you have no right to a refund. (However there's nothing to prevent the retailer from offering you one).
Unless there is clear evidence to the contrary (such as staining where you've left the TV where condensation can drip into it) there's an automatic assumption that any fault which occurs within 6 months of purchase will have come about through an 'inherent fault'. (i.e. something which was actually faulty at the time of purchase, such as the use of poor quality components or poor manufacturing standards). That obliges the retailer to repair or replace the set. You can state which one of those options you prefer but the retailer can substitute the alternative option if your choice isn't possible or economically viable.
The absence of the packaging does not invalidate (or limit) your rights.
Chris
Hi Jeza (and Micmak):
Start here:
http://
That will take you though to an option to phone Amazon (24/7).
Start here:
http://
That will take you though to an option to phone Amazon (24/7).
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