I agree about the cleaning. When I last had an op, the cleaner used to come to the door with his bucket, dip the mop into it once and then clean the whole ward with the mop. If there were any germs at one end of the ward floor, he would have spread them around the whole ward on his mop. I noticed the airconditioning vents were dusty and there was a pile of dust spilling over from the fans on the ceiling. The trouble is that when you contract out cleaning, nobody takes responsibility. Nobody looks up and thinks "That fan`s filthy, I`ll give it a clean". Not their job.