Help Laptop Updating

[Giggsie]

My friend has just phoned me her laptop has been on since afternoon saying installing updates 1....9. She thinks it has maybe stuck anyone know how to get out of this? She has uplugged it but can't get it to go off obviously must be running now on battery. Sorry I can't help her.

[Giggsie]

anyone about can help with this please?

[Prudie]

I'm not a techie but I'd tell her to plug it back in and let it get on with it. I have very slow broadband speed in my area and updates do take hours. Once I switched of a Windows update for the same reason and it knackered the whole system and I had to send it off to be rebuilt.

[Hopkirk]

Also not a techie, but I agree.

Plug it back in and leave it alone. Sometimes these updates take ages.

[Giggsie]

thankyou now sorted she held in button to switch off....all seems to be ok now updating gone

[deggers316]

dont turn off of it installing updates these are essential files for your saftey on line

[VHG]

Some a window that requires you to press "OK" can be hidden behind the main updating window.

If it happens again tell her to move the large main window out the way and see if there is a smaller one underneath waiting for a response.

[Giggsie]

Thanks VHG there was no window, it was on shutting down. Just blue screen and saying do not power off installing updates but seemed to be stuck on 4 of....9 was still at that 4 hrs later. Thanks to all who answered my plea.

[mariatherasus]

It is good that you are happy.... but our computer safety we should not turn off our computer while Windows update, it may corrupt Windows.