Tesco Credit Card Payment..

[yelenots]

I pay monthly by online banking and I had a letter from Tesco saying the sort code and their account number has changed and to update the payment details. I did this and sent last months payment off as usual but then yesterday I had a letter saying I have been charged £12 as they have not received it. After checking my bank statement the money had been re-credited to my account.
Not sure whether to try and send the money again, online or to send a cheque?
After checking my statement with Tesco and the letter they sent me, the sort code/account number (thats on the payment slip of the statement) aren't the same as the ones they said to amend it too on their letter? Should they be?
Thanks.

[razza]

A similar thing happened to me a few years ago,I rang credt card company and explained what happened and got my 12 pound reimbursed.

[boxtops]

Yele - I know exactly what you mean, I received the letter with the new codes, and I changed the numbers with my bank for my Faster on-line payments. I then spent an anxious few days hoping the payment got to the right account - which it did. However, like you, I am still receiving statements with the old sort code and account number on it - but I am definitely sending payments to the new numbers and they are getting through to my account.

All I can suggest is that you re-check your on-line banking to make sure that every single number on the new details is correct on your record - and if it is, send a test payment of say £1 to see if that gets through OK. As I recall the original letter said that payments sent to the old account details would continue to get through to accounts for a few weeks yet.

I'd still try ringing Tesco to see if they will consider clemency during this changeover period.

[yelenots]

Thanks Boxtops! I'll set up a new online thingy later and just send a £1 - brilliant idea! See what happens- then I'll write to them asking for my £12 back!

[Hopkirk]

Are you sure it wasn't a scam?

I have a Tesco credit card and haven't received any letter.