P.s To Telephone Dilemma

[paddy11]

surely, of course, there are many more custs attached to this pole an all belong to diff co's....... and if they complain......agghhh! who the bloody hell has ownership of this pole....al will say 'it's xx...it's xx where do i go mates?

[sunny-dave]

BT Openreach has responsibility for all the lines from the exchange to people's houses.

You should report any fault via your own phone service supplier & they will then contact BT Openreach (which is a separate business from BT phone supplier) - you cannot call BT Openreach themselves, they don't deal directly with customers

[VHG]

Did you have to open this as a new question?

Why did you not add it to the end of your other question as a "reply".

[The Builder]

Your contract, Paddy, is with your telecoms supplier regardless of who maintains the equipment (BT Openreach as Dave has said.)

They are contracted to supply your service. The trouble is, their default reply is usually to blame BT. That's not your problem. It's your supplier's problem.

Trading Standards would probably be quite ineffective in dealing with a large national body, so I guess you might want to take a look at this for guidance...

http://consumers.ofcom.org.uk/tell-us/telecoms/service-problems/

[buildersmate]

As others have said, all these poles are owned by BT and BT Openreach maintain them and the line from them up to your master box. This is normally mounted close to the point where the wires come in. BT will check the functionality of the line back to the local exchange and confirm it as working or not, in response to a consumer request which you make via your service provider (which may be BT or another company).

If there is a fault beyond the master box (inside your house) with either the wiring of extensions via secondary boxes or with the telecomms equipment itself, that is your problem to resolve.

If the fault is on your side of the master box, try disconnecting all equipment and link to just the master box to work out what or which equipment is malfunctioning.

[paddy11]

thanks all...partic 'Builder'.... I like you...you've helped me before!....

[annieigma]

Tread carefully. Be certain the fault is outside before you get BT involved. If they come out and the fault is inside your property, they will charge £130 plus £90 per hour to cure it, so, as the the builder boys have said, unplug everything, and really, in case you don't know, you should remove the small faceplate from your master socket and plug a filter into there, and then plug a phone into that and your hub/modem and see if it works o.k. if it doesn't, then make sure the cable feeding that master socket goes directly to the master socket from the outside connection, and that there are no cut ins on it and it has not been damaged. only then are you safe to call out Bt. also, try a different filter, just in case, as they also go faulty.