anybody else having problems with AOL disconnecting

[bongoboy]

for last couple of weeks when i'm on the internet my AOL keeps disconnecting and i get the red light on the router, sometimes its late during the night, this afternoon its gone off 3 times and come back on, kids keep moaning as they are playing online games. Is anyone else having this problem

[Davethedog]

Yes I did its got better last week or so (touch wood) but over Christmas it was always going exactly as you describre.

Probablt thier severs were full.

[heathfield]

I may be wrong, but the red light means no internet connection. Fortunately it doen't happen often, but I usually get this if there's some sort of a problem with AOL's equipment at our local telephone exchange. I found that calling up AOL and shouting about it results in an improvement. The other one is where there's a green light on the router, but an on-screen message saying 'AOL not responding'. I can get this three or four times in a day. By waiting a couple of minutes, all is OK till the next time it happens. No explanation for this.

[smurfchops]

I was with AOL for years, their customers service is very poor unless you can understand their staff, half the time I felt they were reading the answers from a book or didn't know what I was on about. I am now with BT, I must admit it still crashes but touch wood I haven't had as many problems as I did with AOL. I also use the internet through Mozilla Firefox which helps sometimes. good luck.

[chrissa1]

I had this problem in between Xmas & New Year. I rang AOL and an extremely helpful young man gave me some instructions as to what to do to rectify it and cleared it up. He said it was caused by the computer forgetting the password or something. I can give you the number I rang if you want.

[bongoboy]

thanks for the replies
it has gone off more than 10 times this afternoon.

chrissa1
i would like the telephone number you called, and i will give them a ring
thanks very much

[chrissa1]

Here you go bongoboy.0844 499 5555.
Let us know how you get on

[chrissa1]

How rude not to reply!!!!!!!!!!!!!!!!!!!!!

[bongoboy]

CHRISSA1
HOY.
No i didn't phone that number, but until yesterday had no internet as the router gave up the ghost. Which is why i haven't replied yet.
All that time pulling the PC to bits and changing settings and it turned out to be a dodgy power lead.
As for the thanks for you getting out of your chair (which you put on my other thread)
when you offered me the number i actually said 'thanks very much' in my reply.
I also thanked everyone for their replies as well in the same post.
So once again thanks for your help.

[chrissa1]

OK. I'm suitable chastened. I just thought there was a bit of immediacy and you were obviously on line at the time.

[albaqwerty]

Another AB user is/was having problems with AOL connections but not having seen him on this week I haven't been able to ask if it's continuing.. I presume it is.

My neighbour used to be with AOL and brother, did she swear about them and that was about 10 years ago.

[tigerlelly]

Totally agree with smurfchops about AOL. Mine went off several times a day for the year I was with AOL (they wouldn't ley me break my contract despite the problems) and I could never understand the people at customer service. I'm with Virgin broadband now and it is brilliant.

[Daisyloops]

Hi bongoboy.Yes. I have had the problem for the last 3 weeks .pages not loading.dns server.etc.phoned aol today. have you done a speed check test.internet speed test.net my internet speed came up as 0.7 which equates to 0.1 which is totally unacceptable.told the aol rep.wanted my mac code because I had enough told me routers only supposed to last 3yrs.had mine since 2005.sending me a new router(no charge)and a technician to check everything is working as it should. (no charge.)they obviously don't want to lose my custom.aol talk talk Freephone.08009540330.then press option 4.