Refund on Spectacles

[Sweet G]

Is it possible to get a refund on a pair of specs? I just bought some and I am happy with how they look and the prescription but they are so damn uncomfortable. They just dont fit right on the right hand side and my right eye goes dry. I've already had them adjusted once because they wernt symmetrical, the right hand lens was much farther away from my face than the left lens. The nosepads arent parallel and I am sure the "thin and light lenses" i asked for are not present. Ive been wearing specs for 20 years and dont remember having such irritation with any other specs.

[Sweet G]

Bought them in December from Specsavers.

[gilby]

I have the same problem. I bought a pair of designer glasses in nov and got a pair free. I dont know why i chose the pair i did as they fit awful!!! as soon as i move my head they fall down my nose. I now only have 1 pair that i can use and i have been wondering if i can take them back or if they will say it was my choice and there is nothing they can do.

[lady_p_gold]

Well I would have thought that the same rights apply to you as with any purchase ... that is that they are fit for the purpose and all that sort of thing. If they are faulty or defective in some way then I think you would have a case (no pun intended) However by accepting a repair not sure how that has blurred things (sorry) I am sure someone with some legal knowledge might elaborate.

[shaneystar2]

I was not happy with some specs from Specsavers and even after having had them adjusted and so on they still were not right.They were only too happy to supply me with another pair and went to a lot of trouble to make sure they were O.K.
I don't know how you would stand with a refund though.You can only ask!

[andy-hughes]

I have been weatring specs for forty years now, and i have yet to have a new pair that don;t need some adjustment after initial fitting.

It is unusual to get the fit right first time, and if you feel your dispensing optitian is not adjusting your new specs correctly, go to another. Most high street opticians will do adjustments free of charge, so shop around until you find one who can adjust yours to your liking.

Don't be put off bu the severe annoyance of bad fitting - it is a part of getting a pair of specs to fit, be patient, and someone will sort them out for you.

[Hermia]

Specsavers are awful - I won't go in there! I bought some lovely specs from them once and I started to get headaches and was having vision problems. Eventually I got an independent optician to examine them for me (he's a hugely-respected consultant at my local hospital). He was utterly horrifed. Firstly, he said that I should never have been sold them because they were totally the wrong design for my head. Secondly, he said that the Specsavers optician can't have measured me properly as the bit of the lens that should line up with the pupil didn't at all. This was why I was having headaches and vision problems. He said he had never seen such shoddy work. I ended up having to buy more glasses from another optician and Specsavers were useless when I contacted them.

When I was a teenager I went to an independent optician's shop and it was brilliant. The optician would spend ages making sure the glasses fitted just perfectly. I now only have high street places where I live and it's all so rushed. I bought my current glasses at Boots. They were generally very good, but when I went to pick up my glasses they just asked me to put them on. They then said, "how do they feel?" and that was that!