UGC Unlimited Card price up

[gerry]

Back in Febuary this year i got myself one of these UGC Unlimited cards.Basically for �9.99 a month i can go & see as many movies i want.At the time i was told that the card would be going up to �10.99 at some point, but because i signed up when it was �9.99 just now that is how much i would pay a month for the year.

Couple of months back the card went up to �10.99 but i was still getting charged �9.99 that was agreed.This morning i get a letter in saying that UGC Cinema is now part of the Cineword family & UGC is now known as Cineword Cinema.

The letter also states that the new price for the card is �10.99 & that is how much i will be charged every month.I don't have a problem paying the extra pound but it is the principal of them changing the price even though when i signed up it was �9.99 for the 12 months.Are they allowed to do this?

[snapdharlich]

Give your local trading standards a call. You'll get their number in the Yellow pages. I know what you mean though - The principle of the thing - no matter how small can be really annoying.  They're probably covered in their terms and conditions - stating that they have to give you a certain advance warning in writing.

[whqttt]

Morally, no, but unless you have it in writing that they agreed you'd pay �9.99 for the year, they can probably get away with saying "we put the price up".