Authentication Problem.

[pastafreak]

I've just purchased a Google Nexus 7 tablet.
I've yet to be able to connect to the internet as I keep getting the above message with my Virgin Media Wifi.
I've double checked the password and typed it in numerous times,pressed 'cancel','forget',switched the modem/superhub on and off-no joy.
According to some Googling I've done this seems to be a not uncommon problem...but some solutions are rather complicated for my non techie brain.
Any ideas?

[Zacs-Master]

Are you sure there's not a 'pairing' button on your hub which you need to press to connect it to the tablet?

[pastafreak]

I've no idea.Where would I find that?

[whiskeryron]

http://www.geeksquad.co.uk/articles/google-nexus-7-setup-guide

WR.

[SlackAlice]

Anything else connected to your Wi Fi hub?

[pastafreak]

WR-thanks. That's the guide I used to set up.
SlackAlice-I don't believe anything else is connected. I'll double check in a bit.

[Zacs-Master]

The button should be on your hub.

[VHG]

Is your router password mixed case?

Note on most tablet keyboards when you press the key to go into upper case it only stays that way for one letter.

I think there is sometimes an option to "show" your router password as you type it, so set that option on to make sure you are typing it right.

Logon with another device like a laptop to check your router name and password.

[pastafreak]

The password is printed on the back of the router-alll lowercase. I obsessively double check it each time I type it in. My hub only has power switch and a reset button.
There is nothing else connected to it.

[Zacs-Master]

Have you had the message in the attached
http://help.virginmedia.com/system/selfservice.controller?CMD=VIEW_ARTICLE&ARTICLE_ID=2807&;CURRENT_CMD=SEARCH&CONFIGURATION=1001&PARTITION_ID=1&USERTYPE=1&LANGUAGE=en&COUNTY=us&VM_CUSTOMER_TYPE=Cable

[pastafreak]

Thanks Zacs-I've not seen that before. As I said-I have double checked the password and there is no indication that I've input any thing incorrectly. Maybe I will try resetting the hub. I just need to find a paperclip...:-]