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If you watched Martin lewis a couple of weeks ago on tv,he was asking people in the street do pay bank charges on your account,most of them said yes but didn't know why,claim it back he said,so i did this and got a right Sugar letter of my bank stating i have been given a low interest credit card,cheap overdraft facility,cheap hloiday insurance bull Sugar,mobile phone insurance ,places to eat out,okay i had the first two granted but weren't told i would be paying £12.95 per month,now they are treating me like a lepper,downgraded my account,reduced my overdraft facility,so ive sent all the details to the financial ombudsman