Top Ups

[ferlew]

Hello, just joined you all.

I bought a PAYG phone in CPW on 16th May, and paid for a £10 top up on the V'phone network, the credit is still not showing on my phone.
CPW can't help, and I have been 2 hours online to V'phone helpdesk. In the end they rang me on my home phone.
They say I have £16.72. Grrrr, what can I do next please?

[Buenchico]

An obvious question: Have you got the receipt showing the top-up?

If so, and it's only a receipt issued by Carphone Warehouse, it's the store that you need to chase up.

However if your receipt is one produced by a 'pay point' terminal within the store, then the problem is with Vodafone.

[ferlew]

I have the CPW invoice for the phone, and showing a £10 airtime credit.

[excelsior-1]

good evening

i cannot help with an answer for you, i just wanted to pass on a very warm welcome to you

[ferlew]

Oh thank you Excelsior-1, that is very kind of you.

[Buenchico]

Two thoughts:
Firstly, if the credit was part of the phone package you might only get it when you go through the registration process for the phone.

If not, you need to ask Carphone Warehouse how they processed the credit. If, as is likely, they used a 'pay point' terminal (of the type that newsagents, supermarkets, etc use when you top up a phone) they should have given you a receipt with the top-up registration number on it. If they've actually got a direct top-up facility (similar to that when you top up your phone at an ATM) the machine should still have produced a receipt for the top-up (separate to the combined receipt for your phone & top-up).

Ask them what evidence of top-ups they give to customers, and why you didn't get any.

[ferlew]

Thank you, I will go in again, they will be sick of seeing me.
I have no idea where the Help people thought I has £16.92, he was adamant.
Many thanks Buenchico.

[ferlew]

CPW are refunding me for the airtime, they said just get another sim, and top that up. Phone working within moments.
Thanks for replies.