Can't delete Bugbear infected file

[Tefler]

I did a virus scan and found Bugbear in the connecting computer for our network. However, the files cannot be removed. They are in the C:\ Restore\ Archive. What should I do?

[Tefler]

Sorry - it wasn't bugbear in that file - that's elsewhere! - it was Nukeit-nukeit.

[j2buttonsw]

There is very little info on the NUKE-NUKEIT-o/m virus but if your antivirus software has quarantined it, I would not worry. The restore folder is where Windows has backed up data to allow you to "roll-back" if you decided to uninstall a service pack or security patch. The folder can be deleted but will affect whether it is possible for you to roll-back in the future.

[Tefler]

Thanks for the response. Unfortunately, the antivirus software - McAffee - said it couldn't quarantine the problem files. It suggested that they were either 'write protected' or in use. This is what's bothering me. So, I can neither delete nor quarantine them. Any suggestions?

[j2buttonsw]

Try running the scan in safe mode. The ideal solution would be to add this hard drive to another virus protected pc (as a slave or as a replacement for the CD-ROM) then scanning it (since no files on your original hard drive are being used).