Quizzes & Puzzles35 mins ago
Parcel Delivery Advice Please
12 Answers
I rarely send parcels. On Thursday morning I had to send one weighing just over 2kg from Kettering to Exeter. I asked for first class as I wanted it to arrive by Monday at the latest, Saturday if possible.
I was charged £12.68 for a two day delivery.
Yesterday the tracking service showed the parcel to be in the National Hub and today on a vehicle for delivery....too late.
Is this the normal Post Office standard of service? I am inclined to complain...is it worth it do you think?
Back soon.....x
I was charged £12.68 for a two day delivery.
Yesterday the tracking service showed the parcel to be in the National Hub and today on a vehicle for delivery....too late.
Is this the normal Post Office standard of service? I am inclined to complain...is it worth it do you think?
Back soon.....x
Answers
Best Answer
No best answer has yet been selected by gness. Once a best answer has been selected, it will be shown here.
For more on marking an answer as the "Best Answer", please visit our FAQ. The Royal Mail price chart is very complicated now, but special delivery/signed for would have cost you more than that, but would have guaranteed it by a specific time. Did you ask for signed for?
http:// www.roy almail. com/sit es/defa ult/fil es/Roya lMail_O urPrice s_April 2013.pd f
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...which would have cost you £16.92 according to section1 of the chart? I wonder if he undercharged you and therefore the parcel was handled differently behind the scenes?
If you want to complain, here's the form http:// www.roy almail. com/per sonal/h elp-and -suppor t/royal -mails- claims- process -for-lo ss-dama ge-and- delay
You need to send in your original receipt for the parcel with the form. Keep photocopies of everything. It can take quite a while for a response but it does work.
If you want to complain, here's the form http://
You need to send in your original receipt for the parcel with the form. Keep photocopies of everything. It can take quite a while for a response but it does work.
Boxy - my sister is going through the same at present - she sent money to our niece in Scotland about 4-5 weeks ago and paid for Next Day Delivery as she always does. Niece never received it and when they tracked it down - allegedly it was signed for in Scotland - now it has been tracked to Coleraine here in NI - nobody seems to know where it is now. Very nice fella in the post office is determined to get it back for her - would you know this - does niece receive it or will my sister get it back - she wanted to let it go but this fella won't drop it. I am saying to myself it is a long time to wait tho. Surely with the tracking number it should have been found by now.
Parcel was delivered mid afternoon. The guys in the postal dept. who received it have told me to complain and ask for compensation.....I will do. Many years ago when I complained about late delivery of letters I received compensation......A book of stamps!
Mind you...a book of stamps is worth a bit these days. :-)
Thanks for your advice. x
Mind you...a book of stamps is worth a bit these days. :-)
Thanks for your advice. x