Kept Waiting Too Long!!!!

[april1693]

I regularly take my elderly mum to various GP appointments and in the last 2 years, we have never been seen at the appointed time. As a former nurse I am we'll aware that for a multitude of reasons this can happen but it's becoming ridiculous! Last week she was kept waiting 45 minutes past her appointment time(it's nearly always between 30-45 minutes) and today it was an hour and ten minutes before she was called! Thankfully my mother is in relatively good health (the usual old-age related wear and tear) but no one should be kept that long! On one previous occasion when we've had to wait, I approached the Gestapo (they call themselves receptionists - I beg to differ as we get little in the way of a reception!) only to be told "these things happen - sick people don't choose to be sick!" I have had enough and want to make an official complaint and I would appreciate any advice/information, Thank you x

[april1693]

I fully appreciate that appointment times over run but an hour and ten minutes at 2.30pm in the afternoon, when afternoon surgery started at 2pm? Mum had her usual light lunch at 12.30, but given that she wasn't seen until 3.40, the consultation lasted 10 minutes, we had a 20 minute walk to the car park and a 40 minute drive home - she was actually feeling faint (fortunately she knows to carry glucose sweets) And I stand over my point about the use of PCs - sitting for half the time with your back to the patient then printing off a page of signs, symptoms etc from the internet does not constitute "treatment" in my book.

[Sqad]

\\\\today it was an hour and ten minutes before she was called! \\\\

Totally unacceptable......if there was a very good reason for the doctor being one hour behind, then the patients should be informed.
Rude and with scant concern for the respect of the patients.

I do not understand the concept of a patient's need of a 30 min consultation when only a 10 minute slot has been used.....the patient should be given a 20 min appt at a later date......inconveniencing following patients shows lack of consideration.

[april1693]

Well said - as always Sqad x