Ebay Return - Postage Query

[sherrardk]

I bought a cricket bat from an eBay seller and when it arrived it has a chuck bashed out of it (and the scuff guard is missing). I want a replacement bat (it is a birthday present and the boy wants a 'perfect' bat) but it says on the advert that no refunds are given on postage. Where do I stand on this? Thanks.

[Fibonacci]

Some guidnace from another thread
http://www.theanswerbank.co.uk/Shopping/Question1032392.html

[joko]

yes they should pay - many think that because they write on the listing that they wont refund postage that they don't have to - but they do.
problem is most buyers do not challenge it and just accept this.

if they have sent you an item that is unfit for purpose or the wrong item or something then you should not be out of pocket by one single penny - the mistake is theirs, not yours

if the buyer has just changed their mind or chose the wrong size or something, then it is the buyer that must pay - if the seller will accept a refund on that basis

you should explain this to them and demand they cover ALL postage costs - open a dispute if you have to, and explain this to ebay too

too many sellers use this as a way to make money selling shoddy or broken goods 'by accident' - they know most people wont bother to return items as the postage would be too high, so they rid themselves of crap stock and still get the cash.