Just to see or hear the name EDF makes my blood boil, since I changed over to them 3 years ago I can only describe it as being HELL!! I've never spent so much of my life either on the phone or the computer trying to sort out problems that they've created. What can be so difficult in giving them a meter reading and for them to work out how much your bill is?? I can do it, how come they find it hard to do, has for the change over to them 3 years ago I must have received a whole tree of mail asking for the same change over reading as well as giving it by email time and time again, it took 8 months to get it right. Now their off again 7 weeks ago I sent them a reading and they billed me and set my payments for next year, GREAT ! All sorted, things have changed. Noooooooo this week got an email asking me to read my meter so they can bill me and set my payments :( it just goes on and on ,this company wants blowing up, and only this morning I got trash mail from them telling me how much easier they are making it for their customers, is that just taking the pi** or what, and how much are they spending on having all this trash mail printed, and at the same time asking us to have paperless billing. MY CASE RESTS :) and I might they are all very much the same .