Hi anne...Yep it's me. Old Al.
Please post some further info and I feel sure an answer will be forthcoming; even if (quite likely) I fail on the matter. There are some great Techies in this section.( Myself excluded)
What is your operating system. (Windows Vista; XP; W7 or whatever).? Who is your Internet Provider.? What Browser are you using.? In otherwords, as much info as possible.
It will be worth testing your broadband speed and stating the result you get. Click this link:-
http://www.speedtest.net/
Al.