Mountains In U.k. - Scone & St...
Quizzes & Puzzles0 min ago
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For more on marking an answer as the "Best Answer", please visit our FAQ.She is clearly entitled to a refund of the overpaid money and should do whatever is necessary chasing NTL to get it. She may have to be very persistent and complain to senior management. Make sure she keeps a copy of all letters and sends them by Recorded Delivery; also keep a note of the date, time and name of anyone in NTL she talks to on the phone about it.
She should also check with her bank whether there are two direct debits. If there are, cancel the one relating to the old analogue contract.
There is a thing called a "Direct Debit Guarantee" which is supposed to help in cases like this. She should ask the bank about it and how to claim under it.
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