I had trouble with Freeserve Broadband. I was told it would be so many days before I received the modem etc., it took twice as long. When it arrived, the ASDL line was supposed to be up and running. It wasnt. Another 8 days. It took over 3 weeks to do what should have been done in 10 days. I wont go into the trouble over the payments and being off line completely for a week (due to freeserve). Stay focused, calm and bear in mind that in say 2wks. time it will be history and then enjoy the speed of Broadband. Good luck.