Ee/apple Phone Contract

[sistermag]

Hi, I need some help with an issue on my phone. I'm about 18 months into a 2 yr contract with EE for my iPhone 4S. After installing the latest iOS update, my phone has been rendered almost useless, but the main problem I have is that the function for the use of wifi has disappeared, meaning my phone is constantly searching for 3G. I have reported this to EE in excess of 10 times via phone, store and Facebook. I have received various instructions to manually reset, restore to factory settings, etc etc to no avail. Today, an assistant told me its apples responsibility & I have to return to an apple store- my nearest is 1.5 hrs drive. They have said i can post the phone, although I will be without a phone for a week and rely on it for work. This has taken me almost four months to get a sensible answer (each time I was asked to reset, I was promised a call back & never got one.) In the meantime, my wandering 3G has, each and every of those four months, racked up an extra £50 to my phone bill (another issue is my emails double-double usage!) my question is- can I reasonably request compensation? I have reported an issue no less than ten times, and not, until today, been helped by EE (and even then they say it's not their fault!) As I explained to the assistant today, they knew I had an issue, and instead of helping with it, they continued to charge me. She told me my contract means I have to pay, but surely they have to provide me with the service for which they expect me to pay? The fact that it has taken so long for someone to help me is ridiculous- they even had the nerve to send me a text the other day saying they had a concern on my data usage!! I've never, ever, gone over my data usage before this problem!! I've requested a call back from a manager tomorrow, so I'd appreciate any advice!! Thank you!!

[tamborine]

Remove the sim & keep trying.

[sistermag]

Brilliant idea, I will definitely do that!!

[237SJ]

Your contract was with EE and not Apple. The Apple warrantly has run out but that is not your concern. Give EE hell and don`t give up.

[tamborine]

and jailbreak for PAYG, EE can fight for your money ;)

[sistermag]

I definitely will!! And, to add insult to injury, last week I had a 'warning' from EE that I'd exceeded their fair usage policy for excessive data usage!!!

[237SJ]

I`m not sure how iphones work (I have Android) but if you turned on your 3G because you couldn`t get a wi-fi signal, I`m not sure you would be able to expect them to compensate you for that as it was your choice to use the 3G. A decent company might make some sort of goodwill gesture but there`s no guarantee.

[tamborine]

Get Vodaphone PAYG, return EE sim by registered post with 'not fit for purpose' note & threaten trading standards complaint.

[sistermag]

If I turn off the 3G, my signal is very weak &, as they told me earlier, that's the service they provide! Plus, the minute I turn it back on, it loads all the data anyway! (Had tried that to limit the bills!!) plus, without the usage of both wifi & 3G, an iPhone is pretty pointless!!! Thinking I'll go back to a Nokia brick for my next phone (snake is a good game, at least!!)
I'm not even that bothered about compensation, I just want the charges to stop!! I feel pushed into a corner..... Either £166 to apple, or approx £400 to EE until mu contract ends!!

[sistermag]

Thanks tamborine.... I told the assistant I dealt with earlier that her manager needs to call me with an adequate solution as my letter to trading standards is already drafted