I have the misfortune of having 2 vax cleaners and wouldn't recommend them to my worst enemy.
First one was only 3 months old when floor attachment fell apart, Got on the phone to Vax (as a sticker on it tells you to rather than take it back to where you bought it) and found out that although it was a current model that they still produced and sold, they could not supply me with a new attachment. they took my details and said they would get back to me..... Never did. THIS WAS 3 YEARS AGO!!!!
I chased them for a while but then got fed up with getting nowhere so its been in my garage gathering dust ever since.
after 2 months, We needed another vacuum so my wife went out and bought.... ANOTHER BLOODY VAX!!!
This one works but its not the greatest even though its meant to cope with pets and hair and cost £100, every now and again it just cuts out and wont play for a day or so. Have called the customer services and they say its just getting too hot. Why does it get too hot after 10 or 15 minutes? No idea!
Its also got the most ridiculous way of emptying it that means half of whatever you've collected spills put and has to be vacuumed up again.
I HOPE SOMEONE FROM VAX READS THIS AND SORTS OUT THEIR CUSTOMER SERVICE AND SHODDY PRODUCTS!!