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contacted BT by phone as chat line kept cutting out. Anyway gets a Scotsman who says there is a crackling on my phone (which I couldn't hear) - he wanted me to upgrade broad for another cuppla pounds (to be honest I couldn't understand him) - anyway he referred me to an Indian (that was worse) he told me to unplug the Broadband which I did and gave me a number to ring next week - I just said yes and hung up. I am no further on. I need to email them as I can't understand them on the phone