Who Is At Fault Here. Lost Postage.

[beezaneez]

i sent money to dva for replacement licence months ago. nothing has came. dva say i should take it up with royal mail as they sent it out 2nd class post 2 months ago. they really should have sent it as signed for or with tracking number.

i feel dva is at fault. how can i get refund or a licence now.

[dannyk13]

The DVLA should take it up with Royal Mail.They obviously received your payment and as the sender it is their responsibility not yours.

[Baldric]

It's normally the responsibility of the poster to chase missing items.

[EcclesCake]

Have a read of this http://www.nidirect.gov.uk/index/information-and-services/motoring/guide-to-driver-and-vehicle-agency-services/dva-waiting-times.htm

[spudqueen]

Did you send a cheque, or cash? If it was cash then it will only have been covered if you sent it special delivery, not second class mail. If it was a cheque can you not stop the cheque and send another one?

[beezaneez]

update. i went to post office, they confirmed it is the responsibilty of the sender to ensure that any post gets to the said destination.

i had a very serious conversation again with the supervisor at dva where she slammed the phone down on me. i would of thought that she would of known instantly that it was the fault of dva to replace my licence and not try to wriggle out of it.

[EcclesCake]

But did you notify them after four weeks that you hadn't received it and then go back to them again within the eight week limit?