Help With Hpdeskjet 3050A Please

[ilovebrie]

I have been using this printer quite happily with Windows 8 and yesterday I suddenly got the message 'Printer is in an error state'.
I can't find out what is wrong and hope somebody can help me. I have the installation disk.
I am a bit of a technophobe, so simple step by step instructions would be great.
Thanks a lot.

[Buenchico]

That's a particularly unhelpful message!

Start by checking for a printer jam:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02724767&cc=uk&dlc=en&lang=en&;lc=en&product=5061092
or see if anything else here is relevant
http://h10025.www1.hp.com/ewfrf/wc/documentSubCategory?tmp_task=solveCategory&cc=uk&;dlc=en&lang=en&lc=en&product=5061092

Then call 0844 369 0369 (5p per minute from a BT landline, 0830-1800) to ask HP's UK Technical Support people what they can suggest.

[HansUrbancka]

Whenever I hear of someone having a problem with an HP Printer I always suggest they download and run the official HP Print & Scan Doctor. More often than not it brings the Printer back to good health :-

http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&;docname=c03286146

Hans.

[ilovebrie]

Hello Buenchico (Chris?)
Fixed it!!
I am a happy bunny.
Thanks for all.
ilb

[ilovebrie]

Thank you also Hans
Problem solved.
ilb

[ilovebrie]

methyl
I found the print and scan doctor.
It 'spoke' to the printer, gave it a stern ticking off and told it to behave. It did, and I was able to print off a very urgent document.
Am very happy now.