Mums Kndle Has 'died'

[silliemillie]

Mum got a Kindle fire XD in January she has loved it up until now but today when she opened it up it was 'dead' there is nothing on the screen, it's just dead.

She's 77 so doesn't mishandle it or drop it or even take it out of the house so have no idea what could have gone wrong.

Obviously I am going to have to return it if we cant get it going but am imagining she could be without it for some time if we have to send it back so would prefer not to if we can avoid it.

Does anyone have any ideas? Goes without saying that we don't want to invalidate the warranty by doing a 'self repair' but maybe there is something we are doing wrong or not doing if you know what I mean.

Any help appreciated , she is really upset as she reads every day.

[decmangan]

Try charging it for a few hours!

[silliemillie]

Have done that, sorry should have made that clear.

[Buenchico]

I'd also suspect that the battery simply needs charging. You could also try holding the power button down for a full 20 seconds. (It's a recognised technique, suggested on the Amazon Kindle website, so it won't invalidate your warranty).

[237SJ]

It sounds like a charging problem. Maybe a faulty cable or connection. It`s not much help or very informative but there is a mention here http://www.digitaltrends.com/mobile/kindle-fire-hd-problems/#!EediX

[silliemillie]

Oh thank you both! Tried the 20 second remedy and it worked, was hoping there might be a simple solution, didn't fancy sending it back really.

You have made an old lady (mum) and a not so old lady (me) very happy.

[HansUrbancka]

It goes to prove that it is worth asking a question in AB before rushing off in another direction.

Buenchico is a wiz-kid.

Hans.

[silliemillie]

Indeed it does, hoped someone would know.