Laptop Is Connected To The Internet But Won't Load Any Websites

[ruggief]

Help please,

I'm not the most technically minded person here and some of the websites I've searched are way over my head.
I have a Toshiba laptop using Chrome and Windows 7. I am connected to the internet sky wireless but I cannot open any pages.

Any advice appreciated many thanks

[Buenchico]

Resetting the TCP/IP stack usually fixes the problem. (Don't worry; it's not as complicated as it sounds!):
http://www.windows-secrets.co.uk/2013/08/repair-the-windows-87vista-tcpip-stack/

[Gizmonster]

Just because your laptop says it's connected to the router (I'm assuming it's wireless), the router might not be connected to the internet - it may need resetting (switching off, waiting 20 secs or so and switching back on), or there might be a fault at Sky's end.
If Buenchico 's advice doesn't help, try resetting the router and see if that helps.

[Aquariel]

What error messages do you get when you try to open web pages?

Can you access the internet via any other devices you have - mobile phone, tablet, sky box, etc?