And They Wonder Why I'm Leaving

[sunny-dave]

Currently 'on hold' trying to talk to Scottish Power ... call placed at 19:50 so we're at 40 minutes and counting (at least it's an 0800 number so they're paying).

I did try the 'book a call back service' ... it offered my 10am ... which would be OK if it was tomorrow ... but it would actually be ... next Monday.

Basically they've got £250 of my money & don't seem to be in any hurry to give it back.

I swapped suppliers nearly a month ago - the final bill was generated with a big credit amount due - but no sign of it at all yet.

I'm not saving much (if any) money by moving - but this abysmal 'customer service' has just got too much to bear - they really are appalling.

[DTCwordfan]

Sounds like Ofgem here you come, dave.

https://www.ofgem.gov.uk/contact-us

[sunny-dave]

Oh yes - Ofgem - with their proud motto :

"Proud to be as Effective as a Chocolate Fireguard"

[DTCwordfan]

Try the PM's office then. I am serious.

[SlackAlice]

If a company owes me money then I don't have a polite chat to them. I write to their registered office by recorded delivery and give them a reasonable timescale of 14 days to 'cough up'.

You can try Ofgen as well, but that would be by letter as well.

[sunny-dave]

55 minutes and counting - they go home at 10pm ...

[DTCwordfan]

try their parent company, Iberdrola. Their Pres is one Jose Ignacio Sanchez Galan, e-mail one of two: [email protected], [email protected] and copy to the Times, Daily Tel, or FT, and of course Scottish Power.

[sunny-dave]

Aha - impenetrable Scots Person answers at 59 minutes - like trying to understand Sean Connery, with a head cold, talking through a duvet.

Agreed that I am owed the money - 'just can't see why it hasn't been refunded' - has instituted a 'manual refund' (sounds like a waiter from Fawlty Towers).

So - I now wait for another 'up to 5 working days' - what effin planet are these companies on - with "faster payments" I can move money instantly between banks.

Ho Hum

Yes - I think a letter to my MP or the PM is called for ...

[SlackAlice]

If they make you wait long enough, you might get it in Scottish script. They've got to finance there Scottish independence somehow ☺☺☺

[Hopkirk]

Tell them you are going to charge interest and admin charges for your time