If they need financial support then Social Services do need to be contacted.
See this quote from the link I gave you, for example :-
"If you think your relative needs help to remain independent or live in a care home and, in each case, needs assistance to have the best quality of life that they can, the first step is to get a free needs assessment (sometimes called a community care assessment) from the social services department of your local authority."
do you mean she still has a mortgage?
if she owns a flat, she won't need it if she goes somewhere else, will she?
I think it might be hard for someone who owns a flat to get a HA place
My mother moved into sheltered accommodation - she had her own house which she sold, she just went to see the manager at the accommodation she was interested in. She paid a monthly rental to be there.
No she doesn't have a mortgage she paid cash for the flat
I realise she will have to pay rent
Probably by renting her flat out to supplement it
It's on the first floor and she find the stairs problematic
go to the local housing office, they will give you a booklet and inside are the forms you need to fill in and send back, you must state right from the beginning if you will accept a flat or it has to be a bungalow with a small garden