Paypal Not Working

[Fusion5]

Following on from the EBay thread with problems. I also have problems with Paypal.

They seem to have changed their page set up. I was trying to refund on a buyer's postage, which is normally very straight forward, but not today. There seems to be no facility to do this on the new page set up.

[kloofnek]

I know,the new website needs getting used to.I had to do a load of security questions when I went on it the other day(first time since the makeover)....and change my password.
I was happy the way it was..but I suppose we will get used to it.

[Fusion5]

Kloofnek, could you see a section to give a refund ?

[kloofnek]

I will take a look now....

[kloofnek]

do you want to send money to someone(albeit refund or just to send...same thing really)??

[HansUrbancka]

Is it the case that Paypal is part and parcel of E/bay.?

Hans.

[berniecuddles]

i may be wrong but if you go to the activity page there is a drop down menu top left which has refunds on it

[Fusion5]

I just want to refund a pound on the postage as I overcharged the buyer. Normally it's very easy to do.

[Fusion5]

Not now Bernie, they have changed it.

[kloofnek]

Fusion...I went to HELP at bottom of webpage.You the see PAYMENT and MONEY..you will see REFUNDS.Go to that...think that will sort you out...

[DTCwordfan]

you could do a send money - that's easy to do.....just need their e-mail

[kloofnek]

When you click on that .you will see"How do I issue a refund"

[Fusion5]

Okay thanks will do.

[berniecuddles]

that looks like it kloofnek well done

[kloofnek]

Thank you Bernie and a good evening to you

[HansUrbancka]

I know nothing about buying and selling on Ebay although I do use Paypal for Internet purchases... From a Internet search I have come-up with the following:-

http://pages.ebay.co.uk/help/pay/refund-buyer.html

Hans.

[kloofnek]

Well done Hans!!

[Fusion5]

Thanks Hans.