Delayed Parcel Compensation

[Maydup]

I recently used a collection box service for parcel delivery and it worked a dream. It saves me having to collect from the post office as I work full time. The collection box is right next to my workplace so I used it again.

This time it all went horribly wrong and the long and the short is that my parcel is finally being delivered tomorrow, nearly two weeks late. They have offered me a couple of credit uses for the future as an apology, but what could I reasonably demand as more acceptable compensation for my delay? The cost of delivery service was only £1.50 and Assuming of course it does arrive tomorrow, the value of the parcel has not been compromised. But I have had to endure endless correspondence and broken promises of next day delivery to the point of exhaustion.

[Maydup]

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[boxtops]

I an't help, maydup - I've never used a service like this, only Royal Mail.

When you give them the parcel, what are the conditions of service for this company? Their T&Cs must surely say something about levels of compensation?

[Maydup]

Mmm that's a good point Boxie, I'll have a read.

[Maydup]

I've had a good look at the T&Cs and I'm probably entitled to my money back. They've already offered that (all of £1.50) and a few credits for future use but I don't think that is adequate for the length of time I've waited.

I might ask for £50. What do people think?

[black_cat51]

how critical was the parcel? Unless it was a kidney, £50 seems way ott :)

[boxtops]

If something goes missing in Royal Mail, all you get back is the value of the item plus the postage. They don't take annoyance etc into account. I don't think you can expect more....

[Maydup]

OK, not crucial, just an item of clothing purchased online and now too late for last week's holiday. It has been to and fro in a van and never actually dropped off. Then stuck in a warehouse and then sent on the road again. After four repeated attempts I can only believe it will happen tomorrow as promised by the Customer Services Manager.

I'm a firm believer in knowing what outcome you are looking for and ask for it. How about £30?

[boxtops]

What for, though - how can you quantify it? Did you have to go and buy another similar garment to take on holiday?

[black_cat51]

nothoing to stop you trying, although i seriously doubt you have much luck!

[Maydup]

Its not the faceless careless Royal Mail, its a private delivery and collection company looking to keep their customers. I would consider giving them one more go if they offer me a few credit deliveries and a good will gesture for the time I have wasted corresponding with them every other day.

I'll try for £25 and see what happens; it was useful to test this on you folks, thank you

[factor-fiction]

Good luck. Still sounds to me to be too much to expect. If the item was for a holiday but arrived too late then can't you just say you know longer want/need it. I think anything more than £5 would be unlikely

[EDDIE51]

if this had been the Royal Mail you would not even be able to register a claim for non delivery until 15 days had passed, I think you will have to be content with what you have been offered.

[EDDIE51]

^^ If this is like other parcel services they do not guarantee delivery by a certain date unless you pay extra. For example the Royal Mail special delivery service which actually does guarantee next day delivery by 9am or midday depending on how much extra you pay.
I still think you will not get more than you have been offered.