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thinking about having the usernames and passwords in safari preferences, surely if they were, when she tries to get into her facebook account, the password would already be there without having to input it. when she opens the facebook app, the user name is there, saved, but not the password. needless to say she doesnt know the password, is assuming that it is the same as the one for the me e-mail, and for apple. she does remember that the apple password had to contain a capital letter, but nothing else. this was all set up so long ago, even if she had been told, they are not written down anywhere, and she just cannot remember. to reset the apple password, this has to be retrieved from a link sent to the attached e-mail. she cannot get into the attached e-mail because she doesnt know the password for that either. this is mainly what is causing the frustration. i think that, for the moment, she is not especially bothered about accessing her apple account as she now has another usable e-mail for all the other uses. facebook is a problem because she is pretty sure the e-mail attached to it is also the one attached to apple - i believe she has only ever had the one e-mail address. so the password retrieval for facebook also has to go to an email she cant get into. she did say that the friends on facebook that she is bothered about are all family members who she can get to send her a friend request if she sets up another facebook account. that would be an option. we do have a couple of apple stores locally and calling in there and speaking to one of the techies would also be an option. i have always found them to be very helpful, but of course at present, being near to christmas, they are usually heaving.