Amazon Help Please

[cupotee2]

Hi, I returned a parcel to a Collect+ store on 25th /10/14, tracked it, so know it arrived at 1.09 on 28/10/14.

I now get a reminder email to tell me the parcel hasn't arrived and a refund cannot be given until I send it.

The email is sent from one of those unmanned emails so anyone know how I make contact?

I can't see where it is possible to speak so someone.

Thanks

[murraymints]

you need to contct amazon go to bottom of amazon page select help then follow links to more help eventually it presents an e mail page..message them for advice

[bednobs]

you have to go to help > mre help> contact us, then sign in and chose which rder it's about, Then you get the option to call them

[fbg40]

Hi Cupotee
Suggest you go on to Amazon's website, click on help (at the top), then Need more help - contact us - complete the online questionnaire - at the bottom are 3 options - E mail, phone or chat. Pick which one you want. Hope this helps.
FBG40

[cupotee2]

Thank you all. I got there in the end.

Apparently its a mistake and yes they have return package. Wasn't for a lot of money but worth getting it back.