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Thank you Rojash, I don't know what AV is(!) oh is it antivirus? but will list what I have - PC tools spyware doctor, Norton security scan, Picasa 2 (what's this?) Mozilla Firefox, Live update notice, Norton 360, Microstaff WINASPI, Interactual, Remote Assistance. I have no idea what these are, mostly, and never use any of them, but sometimes I get an 'alert' telling me I am at risk, telling me to install this or that, and this is the result, Most of them have uninstallers, too. See how useless I am! I only need one good packet, really, don't I? Also can you tell me how to stop uninvited emails - I get a lot from firms offering among other things, Viagra - I am a woman, for God's sake! I always Block Sender, but they send them to me at a slightly different address than I have, and they always get through. Needless to say I never reply.