Arrears Strategy from a Learing and Development Perspective?

[derryman]

Hi,

I have been set an assignment in work. what it is; How i would support the overall "Arrears Strategy of the organisation from a Learning and Development Perspective". It asks how i would do this and what areas i would foucus on, what support i would need and from where? Can anyone with a HR or Learning and development background help me with expalining what exactly they are asking.

[buildersmate]

Are you sure it isn't Careers Strategy? What you have doesn't make sense to me either.

[derryman]

Yes its definitely Arrears Strategy, it something to do with working in credit management and training needs analysis, a strategy that when training is properly carried out and people are professionally trained then arrears will come down thus so. But im not sure..lol

[buildersmate]

Well that makes a bit more sense. This must be a specialist term used in the Credit Management industry - you didn't mention the industry in your first post. As you probably know TNA it is systematic way of analysing the components parts of a job to work out what the Development Requirements of an individual are. By doing it for all individuals you end up with lots of training needs. The Training Manager uses this info to work out the best way to satisfy training needs by providing an appropriate mix of coaching, formal training, distance learning, on the job training etc. in conjunction with each line manager. One of the big issues with training is working out how effective it is, so anything that can link training to business results is good. It sounds like in this industry, 'arrears' is something that is important (number of customers with arrears, total value of that arrears) and you are being asked to show how a L&D strategy based on various programmes to improve people's understanding of spotting potential loan defaulters can assist. Just a guess and I wouldn't fancy answering it.

[derryman]

Your on the right road Buildersmate. I'm getting a better understanding now. Thanks a lot. I'll let you know how i get on.