My balance has been wiped - help

[MazManson]

Hello

I wonder if anyone out there can help with my query.

I had vouchers stored on a shop website but since the website was upgraded my vouchers have disappeared.

The company holding the account has denied any vouchers being in there.

The vouchers were for quite a large amount and I wondered if there was any law that meant the company should have a record of customers accounts and their balances etc.

Any help on this would be much appreciated.

Many thanks in advance.

[andrew1314]

If you get no joy from the company you could contact their legal department and tell them you want to make a Subject Access Request. (This will cost about �10ish).

The company is legally bound to disclose any personal information that it holds about you.

I am no expert on this so I would advise a bit of a google search on this.