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How do I opt out of paperless billing?
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In order to opt-out of paperless billing, please call us on 0800 048 0505*. After a notice period of seven days you will start receiving paper bills or statements through the post.
If you have cancelled your paperless billing service, and would like to opt back in, log inthis link will open in a new window to your account(s) and select paperless billing within your online bill page.
* Calls may be recorded and/or monitored for quality assurance and compliance purposes. We're open from 8am to 8pm Monday to Friday and 8am to 6pm on Saturday."