Ebay Help - New To Using It

[knowabit]

I've only ordered from them once before, and the wrong item was sent, but it was all sorted out and replaced. I ordered a dress up outfit last week from a company and they said it had been sent 2nd class last Saturday... It has not arrived, one week later. What happens if I never receive it? It's not the sellers fault if has gone missing, but will I be refunded? Will the seller believe I did not receive it, how do I know if the seller actually even sent it?
TIA

[hc4361]

It is the seller's responsibility to ensure you receive the goods you've ordered.

If you don't receive the item you MUST be refunded - it is up to the seller to claim compensation from Royal Mail but you must be refunded even if he doesn't get the compensation.

You can open a dispute with eBay for Item Not Received.

[hc4361]

http://pages.ebay.co.uk/ebay-money-back-guarantee/how-to-help.html

[Fusion5]

Go to the Resolution Centre and open a case for item not received. You can either ask for item to be sent again or receive a refund. Sometimes this only applies to a sho on EBay not always a private seller.

[knowabit]

I think the neighbour has it! Will send my mum round to ask... Neighbour told my sister today that she's had a parcel there for a couple of days... She sees my mum everyday! Grrrr...

[hc4361]

lol