Methyl and other posters may remember replying to a thread I posted last year telling how my son and his wife had been scammed out of £3k.
http://www.theanswerbank.co.uk/Business-and-Finance/Question1365054.html
Well I am so pleased to tell you that I relayed Methyl's advice to take their case to the Banking Ombudsman, which they did, and the Ombudsman has found against Santander and in their favour and they will get their £3k back + 8% interest. I understand the decision is lawfully binding and final so they are very happy.
Methyl, thank you so much. Without your advice they may not have bothered. And to those who wrote that they had never heard of anyone being successful in getting their money back - well you have now. So anyone you hear of in the future with the same problem tell them to take their case to the Ombudsman. Cheers;-))