Ancestryuk

[granny grump]

Granddad G is building his family tree and is having problems with Ancestry Uk Has any one else had problems with this company and can anyone recommend a similar company for help with family trees?

[patsyann]

I have used genes reunited for 5 years and find it excellent as most of my ancestors have remained in UK. Ancestry is better for research in other countries as well as UK and I know people who have found it a very good site. What sort of problems is he having ?

[granny grump]

Thank you for you help. He has been with them for about 18 months and then they said that we hadn't paid. We had always paid by direct debit and I checked with the bank and everything was . I spoke to someone emailed them and also completed a feed back form saying how badly the issue had been dealt with. I finally got it sorted today but no explanation as to why the error occurred. So I am unhappy with them. I will look at Genes patsy but I don't want him without a site because he is enjoying doing his family tree.

[ukbod2015]

i`ve been subsribed to Ancestry for over 2 years on the full package with no issues what was your problem there

[ukbod2015]

Ok - never had that happen - I`ll start watching my DDs now

[granny grump]

Hi uk it wasn't just the problem with the subscription but the complete lack of response from them following my email and feed back form in which I expressed my dissatisfaction