Bt Broadband

[ianmonger]

Further to my June enquiry I have just tried to get the latest BT offer
BT Infinity for £10 monthly plus line rental.38 mb
I am already paying them £15.57 per month plus line rental and I
am only getting 17.4. I just wanted to know why I am paying so much
more. I have spent nearly an hour on the phone and I am completely
confused with the explanations.. So man hidden charges
£15 for infinity. £45 for some chsnge or applicatiion. £6 new hub
£ 4 for ?. These are only approx prices as My head is in a whirl.
I just wish I had never started.
I wonder if anyone else as experienced this as I find it very
difficult at my age 88.

[ukbod2015]

Threaten to dump them - they usually respond with a reduced offer especially if you`ve been with them for a while. Sky do some good combined packages if they dont want want to play.

[Mosaic]

The lack of clarity in Telcoms billing is a national disgrace.

[penelope2]

Hi ianmonger, yes I experienced exactly the same problem as you describe with BT. I was paying for a package of 40mb download and was only get less than twenty. I found phoning a complete waste of time, I went on-line (Live Chat) where the communication is witnessed (i.e on screen). After considerable exchange of messages BT finally admitted that the problem was externel (i.e theirs') and arranged an engineer visit FREE. Can only suggest that you pursue the same course that I did and "Don't let the *** get you down".
Good luck.

[Tuvok]

Do you already have infinity or are you wanting to change to infinity?

Assuming you haven't got infinity, then there is a charge for a new hub - thr others don't work with infinity. There is also an activation fee.

http://www.productsandservices.bt.com/products/upgrade-your-broadband/?s_cid=con_ppc_maxus_vidZ60_T1&vendorid=Z60&gclid=CPSHxKz7o8cCFc7HtAodJiIPyg&gclsrc=aw.ds&;dclid=CMzB2az7o8cCFY4QGwodNVEEbA

[penelope2]

I refused to pay the (£35) activation fee and threatened to move supplier. Outcome Infinity installed free.

[ianmonger]

Thank you all for your very helpful replies. I must apologize for the delay
in answering but my computer let me down and I was unable to reply
until it was repaired.
I am pleased to say the problem has now been solved. Someone at BT
has seen sense and put things right.
I now have a deal which is:-
Bt infinity 20GB pluis line rental and phone calls for £32.49 a month
which is 7p cheaper than what I am paying now
I feel good now




l

[alavahalf]

Have you decided on what to do with your savings, or are you just going to fritter it away ... :-)

[ianmonger]

I'm thinking about BT shares

[Tuvok]

I'm also paying less for infinity etc. than I was for normal bt broadband!