Samsung S4 Has Lost Lots Of My Pics And Videos....grrrrrrr !!!

[dieseldick]

what could have happened ? updates maybe ? ive lost lots of good pics and videos .

also on the s.memo app i had stored all my passcodes and email passwords, my pin numbers in code etc. ive looked today and its empty !!!

effing fuming. what could have happened and how can i stop this in future. and can i get them back ?

thanks

[Old_Geezer]

To be the first to annoy you: it shows anything valuable should be backed up; more than once if serious.

I don't know what could have happened (don't have an S4) but tech can fail. Was any of it on a memory card that could be analysed ? In which case it may have developed a faulty connection. Try it in a PC card slot; or even remove, wipe, and replace. I take it a reboot didn't help.

[VHG]

Install the Google Photos app on your Android phone, then set it to backup all the photos and videos on your phone to the Google Photos web site.

Google Photos web site

https://www.google.com/photos/about/

You can also use Google Drive to backup all your photos to the "cloud"

Install the Google Drive Android App, and install Google Drive on your PC.

More here

https://www.google.co.uk/drive/

[VHG]

Also when you got your phone you should have got a short cable (about 2 feet long) with a USB plug at one end, and a plug that goes in the phone charging socket at the other end.

Plug one end in your phone charging socket and the other end in your PC USB port.

Your phone now becomes a device linked to your PC (a window may automatically come up).

View the folders and files on your phone and you should see a DCIM folder. This holds most of your photos and videos.

You can then copy or move the photos and videos from your phone to your PC using drag and drop for example.

Other photos may be stored in other folders like the WhatsApp folder for example.

[bazwillrun]

if you do a Google youll find theres a few ways to try and recover any lost/deleted files/pics etc

[dieseldick]

thanks