Ab Slow

[naomi24]

Is anyone else finding AB has been terribly slow over the past couple of days?

[Gromit]

Fair enough. I am only familiar with the browser I use, and cache and cookies are seperate.

[factor-fiction]

Ed- I think naomi is referring to what happens when we click on My Profile and then select Answered in order to view threads we have answered. I recall it was acknowledged about 6 weeks ago that this was an issue that was to be looked at. I was hoping to ad a link to the thread but it seems you regularly clear out Ed's Blog as older posts seem to disappear

[Tilly2]

Right, when I follow factor's instructions I get this list of ticked options

Clear browsing history
Clear download history
Delete cookies and other site plug in data
Empty cache.

Which ones do I keep clicked?

[factor-fiction]

^for "ad a link" read "add a link".

[factor-fiction]

Tilly- you can definitely clear the first two. I also clear the bottom two but accept I'll to sign back in to AB. I don't fully understand the cookies issue but don't seem to have any problems when I delete them and feel safer in case there are any undesirable cookies there

[naomi24]

Thanks all. I’m using IE9 (I think). I’ve done as Gromit suggested, and I’ve tried navigating the site. Although it seems a bit better it’s far from right. As I try to type in the answers box, the cursor keeps ‘hanging’ – which is what has been happening for the past two days – and it takes ages to get from one section of AB to another. The only way I can post is to type in a Word document and copy and paste – and then much of the time it takes several attempts to get the ‘submit’ button to work – and that is going through a gamut of different colours each time I click on it. Also when I went off to clear the cache, etc, I couldn’t close AnswerBank down. I’m wondering if there’s something wrong with my computer – but I haven’t had a problem with other websites. Let’s see what happens when I try to post this – copied and pasted from a Word document. Here goes.

[naomi24]

Still hanging – and that ^^ took three clicks on ‘submit’.

[factor-fiction]

Maybe I misunderstood, Ed- naomi's problem is not what I thought it was was

[factor-fiction]

naomi- when it's hanging, is there a message at the bottom left saying something like "waiting for...."?

[Gromit]

Have you tried it from a different browser?

That would at least determine if it is a software or hardware problem.

[factor-fiction]

I had so many problems with IE9 on AB that I changed to Chrome and it's been really good.

[naomi24]

factor, no messages – just the cursor ‘hanging’ as I try to type. I get a couple of words in but no more – and it takes ages for the cursor to reactivate so that I can delete what I’ve typed. I’ve had to come out of AB several times just in order to get rid of the half a message I’ve been able to put in. Also it’s really difficult to navigate the site. It all seems kind of ‘jolty’ and inconsistent. I can’t even use the side ‘up and down’ sliders to any effect. The whole thing seems to be ‘sticking’. I’m reluctant to try a different browser. I’m not very good with technology.

[naomi24]

^^ That one posted first time! Progress!

[AB Editor]

"Fair enough. I am only familiar with the browser I use, and cache and cookies are seperate."

Cache is quite a general term and can refer to things beyond the browser (like a site might have a cache to help speed up the loading of pages). You're right though, they're separate for most purposes!

It sounds like your system is under stain Naomi - do you have anything running in the background, like a AVG scan or example?

Have you tried clicking the little piece of torn paper?

[naomi24]

I don’t think I have anything running in the background – but now you mention it when I first switch the computer on I do sometimes get ‘high usage’ messages popping up – although not necessarily when I’m in AB. I’ll get my husband to check it for me tonight. Perhaps that’s the answer. Where’s the little piece of torn paper? I can’t see anything like that.

[naomi24]

Ed, Have you seen this?

http://www.theanswerbank.co.uk/ChatterBank/Question1274833.html

I’ll try doing a scan.

[aelmpvw]

has been slow the last couple of days and i am always clearing cache and history

[factor-fiction]

When AB is slow for me in Chrome I get a tiny little message in the bottom left corner, usually saying "..waiting for ads..." so i think it's because some ads are slow to load. I think also it can be browser add-ons that slow things down- maybe you need to review those.

[naomi24]

I often get the message ‘The Answerbank is not responding’ – but that happens frequently – not just over the past couple of days.

[Alston]

naomi....If you wish to establish what number IE you are using then click open Tools (Gear wheel, top right alongside Star) and then click 'About Internet Explorer'.

I prefer Firefox as my Browser. However,I am posting this as a test on IE9 to see what happens when I hit the 'Submit' button.

Al.